ARTICLE 1 – Legal Statement
Bougies-de-provence.com website is published by: AGT.Khouri: Hameau les Bourillons 04330 Clumanc. Siret: 518 555 602 00011, APE Code: 4791B. Registered at the Registry of Trade and Companies (Registre du commerce et des sociétés or RCS) of Manosque. This website has been edited with open-source WordPress hosted by OVH, 2 rue Kellermann 59100 Roubaix. This site is registered to the CNIL under number: 2028850 v 0.
This site access is free and open to all Internet users according to the laws in force in its country of origin as well as in the country from which it connects. Its purpose is the sale of handmade Provence products, scented candles, scented wax melts, decorations and oil wax burners.
ARTICLE 2 – Legal Warning
This website is reserved for a public complying with all French regulations in force. It contains texts, links, photos. Everyone who logs on to the site certifies on honor:
– Be of legal age to be able to order and having a nominative and personal means of payment according to the law in force in his country and that the laws of his state or his country allow him to access this site and that this site has the The right to transmit such data to him.
– Being informed of the character of the server to which the user is accessing and refrains from pursuing the company publishing any legal action.
– Consulting this server on a personal basis without involving in any way a private company or a public body.
The user undertakes to honour: assuming responsibility if one or more of these statements are inaccurate.
All images contained on this site are in agreement with the French law (no image of minor is present on this site).
ARTICLE 3 – Terms of Order
In order to place an order, users will have to select the products they wish to acquire and add them to their shopping cart, by clicking on the button provided. Once the users have inserted all the items they wish to buy, they must access their shopping cart, check or modify the quantities and prices of their purchases, the total amount of the order as well as the delivery costs then they must then Click on the button « Add to Cart ».
In order to finalize their order, customers will have to fill out the order form, provide the personal information about them and pay their payment.
Once the payment has been validated, they will be sent an e-mail summarizing the order to the customers, indicating the nature, the quantity and the price of their objects / products, the terms and delivery times and reminding them how to exercise the right of retraction.
ARTICLE 4 – Price
The prices of our products are given in EUROS (€) TTC (all taxes included) except delivery. The orders placed on our website are payable in EURO. The amount will be charged by Candles of Provence –
AGT Khouri it will include price, products and forwarding charges, VAT is unsuitable (art. 293 B du CGI statut Micro-entrepreneur).
Candles of Provence – AGT Khouri notifies the customer that prices can be changed anytime however products will be invoiced on the basis of the prices in force when the order was registered, subject to availability on that date. Products remain the property of Candles of Provence – AGT Khouri until the payment for the product is banked by Candles of Provence – AGT Khouri.
ARTICLE 5 – Payment Method
We accept secured payment by paypal, credit card, stripe and bank transfer (any charges payable by the customer). Candles of Provence – AGT.Khouri is not responsable for any inconvenience with paypal, stripe and other payment methods available on the website. We do not accept check.
For bank transfer payment, the delivery times defined in the article below start to run only from the date of actual receipt of payment by Candles of Provence – AGT Khouri. If the payment has not been received within 10 days, the order will be considered canceled. For orders over 300 euros, the order will be validated on the date value of the cashing.
ARTICLE 6 – Availability and Shipping
Our products are available « in stock » but AGT.Khouri can’t be responsible if products are out of stock while you placed your order. Availability is not guaranteed. Your order may be put on hold depending on the time required to replenish the stock. The rest of your order will be sent as soon as these products are received at no extra cost or you will be able to get refunded or cancel and choose another available product. Candles of Provence – AGT Khouri and the website candles-of-provence.com will accept orders from European citizens or worldwide other areas.
You may choose between Express Shipping or Standard Shipping:
Standard Shipping (for France):
– Colissimo: Delivery within 72 hours throughout Metropolitan France.
Express Shipping (for France):
– Chronopost : Delivery within 48 hours throughout Metropolitan France.
Standard Shipping (Worldwide):
– Colissimo: Delivery within 3 or 5 days for Europe and other Worldwide Delivery within 4 or 8 days
Express Shipping (Worldwide):
– Chronopost : Delivery within 2 or 3 days for Europe and other Worldwide Delivery within 4 or 8 days
Candles of Provence – AGT Khouri may not be held responsible for delays resulting from postal strikes or other unforeseen events as defined in legislation on the transport of property and goods. Shipping costs Delivery costs are debited separately (one debit for the cost of your products and one debit for delivery costs). The law in some countries restricts the importation of scented goods. Acquaint yourself with the legislation in force in your country before placing your order on the site. Custom or import taxes are due as soon as the parcel reaches its destination country. You must pay any additional clearance taxes. We have no control over these taxes and are unable to know in advance how much they may be since customs policies vary greatly from one country to another. Please contact your local customs office for further details.
Shipping costs are free for France from a total purchase of 70 euros. For foreign countries, shipping costs are calculated automatically and appear on the order form according to the total weight of your order.
The shipping cost is displayed when the country of delivery is selected on the shopping cart. The customer must ensure that the indicated delivery address is sufficient for a trouble-free routing by the postal service concerned.
If a parcel is returned by the post office concerned due to insufficient address, inaccuracy or lack of address Of the customer, and the customer requests the refund of the corresponding order, the amount reimbursed by AGT Khouri will be limited to the total of the products and will not include the shipping costs. The customer can at any time consult the status of his orders from the online tracking tool put Available by the shop.
ARTICLE 7 – Sales – Coupons Codes
Remnant sales are valid until the notified dates and on specific products only. Products sold and applying an off percentage (-xx%) can’t be refunded or exchanged. The coupon codes are valid only once per customer.
ARTICLE 8 – Customer Service
Our customer service is available to provide any information or to help you with your queries :
– by contact form: Contact
– by email: firstname.lastname@example.org
– by phone: 06 51 83 04 22 from France and +33 6 51 83 04 22 from overseas. From Monday to Saturday, 10am to 19pm.
ARTICLE 9 – Satisfied or Refunded
In line with current legislation, you have a deadline of 7 days (from the date you receive your parcel) to ask for an exchange or refund of your order, by writing to the customer service at the headquarters: AGT KHOURI – Hameau Les Bourillons 04330 Clumanc. In this case, only products that are intact, complete, unopened for reasons of safety, unused and in original packaging will be refunded. The risks related to the return of the item (loss or deterioration) remain the responsibility of the customer, as well as shipping costs (return).
For faulty products, you have 30 days, from the date you receive your parcel, to ask for an exchange or refund.You will have to contact the customer service so that we can send you a Colissimo return label, allowing you to return the parcel at our expense.This label shall also be sent to you for order preparation errors, when they are declared within a deadline of 7 days (from the date the parcel is received). Please use the return coupon made available to you in your package. Please specify whether it is an exchange or a refund. In the absence of precision, the company reserves the right to choose either the refund or the exchange.
The unavailability, even prolonged and without any limitation period, of one or more products can not constitute a prejudice for users and can in no way give rise to the award of damages from the site or its publisher.
If the product to be exchanged is out of stock, the customer will be offered a product of the same quality or an immediate refund by bank transfer, by Paypal transfer or by check.
ARTICLE 10 – Responsability
The products proposed comply with French legislation and standards in force. Candles of Provence – AGT Khouri can not under any circumstances be held responsible for sending products deemed illegal in the country of the customer.
Photographs, text, information graphics and characteristics presented to illustrate the products are non-contractual. Consequently, Candles of Provence – AGT Khouri declines all responsibility in the event of an error or an omission in one of these product photographs, texts, information graphics or characteristics, or in the event of a modification in the product’s characteristics by the suppliers. If you have any queries about the products, you may contact our Customer Services. Candles of Provence – AGT Khouri may not be held responsible for the non-execution of the contract concluded in the event of the product being out of stock or being unavailable as a result of force majeure, an incident or a complete or partial strike, in particular with the postal services, transport companies and/or communications services, virus, flooding or fire.
When the customer validates his order on the website, he declares having read and accepted the conditions of sale. No advice and no information given to the customer, in oral or written form, is likely to create guarantees if they are not expressly provided for in these terms and conditions. These general conditions of sale are governed by French law and may be changed at any time without notice.
If you are unable to access the site, due to technical or other problems, please contact us. Customer shall not be entitled to claim damages and shall not be entitled to any compensation.
ARTICLE 11 – Nominative Information
Candles of Provence – AGT Khouri agrees not to divulge information which customers communicate to it to third parties. This information is confidential. It will only be used by its internal services to process orders and to improve and personalize communication and the product offering reserved for Candles of Provence – AGT Khouri customers. The present article will not prevent the overall sale of the company or the transfer of its business to a third party. Consequently, in accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you.To exercise this right, please submit your request online or by post providing details of your surname, first name, address and, if possible your customer reference number:
– by contact form: Contact
– by mail: AGT Khouri at the headquarters address: Hameau les Bourillons 04330 Clumanc
The data collection is to create a « customer account ». This account allows the customer to consult all his orders made on the site. If the data contained in the customer account section were to disappear as a result of a fortuitous event, technical breakdown or force majeure, the responsibility for the site and its publisher could not be engaged. Having no probative value but only an informative character.
Les pages relatives aux comptes client sont librement imprimables par le titulaire du compte en question mais ne constituent nullement une preuve, elles n’ont qu’un caractère informatif destiné à assurer une gestion efficace de ses commandes par le client.
Lors de la création du compte client, l’utilisateur est invité à choisir un mot de passe. Ce mot de passe constitue la garantie de la confidentialité des informations contenues dans sa rubrique « mon compte » et l’utilisateur s’interdit donc de le transmettre ou de le communiquer à un tiers. A défaut, le site ne pourra être tenu pour responsable des accès non autorisés au compte d’un utilisateur.
Les utilisateurs reconnaissent et acceptent sans réserve l’utilisation de cookies et la collecte de leur adresse IP par l’éditeur du présent site et dans l’unique but d’optimiser le fonctionnement de celui-ci.
AGT KHOURI s’engage à expédier les commandes dans un emballage conforme et solidement fermé, ne portant aucune mention relative à son contenu affichant seulement le nom de la boutique, de l’expéditeur. Le nom de l’expéditeur sera « BOUGIES DE PROVENCE – KHOURI ».
Le présent article ne pourra empêcher la cession globale de la société ni le transfert d’activité à un tiers.
ARTICLE 12 – Intellectual Property
All texts, comments, books, illustrations and pictures reproduced on the sites edited by AGT Khouri are reserved under copyright and intellectual property for the entire world. For this reason and in accordance with the conditions of the Intellectual Property Code, only personal use is authorised, subject to the different and more restrictive conditions of the intellectual property code. Any other use will be considered as counterfeit and will be punished under the terms of Intellectual Property unless prior permission has been obtained from AGT Khouri. The total or partial reproduction of the sites edited by AGT.Khouri is strictly forbidden.
In accordance with the provisions of article L. 122-4 of the Intellectual Property Code, any reproduction of a partial or total content of the site is prohibited, whatever its form (reproduction, nesting, diffusion, techniques of inline linking « And » framing « …).
Any member who would be guilty of infringement would be liable to have his account deleted without notice or indemnity, and without any reservation of possible subsequent legal proceedings against it, on the initiative of the publisher of this site or its representative.
ARTICLE 13 – Client Duties
When confirming an order by using the order module, your purchase is validated and you declare having accepted its content and AGT Khouri’s general sales conditions on candles-of-provence.com website which are governed by French law. These present general sales conditions are governed by French law and may be modified at any moment without prior warning.
The website contents published by AGT Khouri have been elaborated with the greatest care. As such, no illegal or defamatory content is disseminated on them. Moreover, they do not present any characteristic that can be considered as « misleading advertising » within the meaning of Articles 121-1 and seq. Of the Consumer Code.
ARTICLE 14 – External Sites
AGT Khouri will not be responsible for any interactions you may have with these third-party companies, whether through our website or not. In the case of advertisements governed by AGT Khouri, AGT Khouri reserves the right not to disseminate advertising that is manifestly misleading within the meaning of Articles 121-1 and seq. Of the Consumer Code.
ARTICLE 15 – Disputes
The present contract is subject to French law. Any complaints should be made to Customer Services by writing or calling, and failing amicable resolution, will come under the authority of a French court of law.
If one of the clauses of these general conditions was declared invalid by a court ruling, such nullity can not preclude the nullity of all the other clauses which would continue to have effect.